[PHNOM PENH POST]
ONE of Cambodia’s home-grown software developers, T.O Computer, offers
point-of-sale solutions for companies, from supermarkets to restaurants
and retail shops.
At T.O computer, located at the northwest
corner adjacent to Central Market, president Heng Chamroeun helps
companies of all kinds set up their businesses for integrated
point-of-sale laser scanning and develops the Khmer language software
that controls inventory.
“We’re both a hardware vendor and a software developer,” Heng said.
He
started the company six years ago after earning two master’s degrees
from Hawaii Pacific University: one in information systems and the other
an MBA in international business.
“T.O Computer actually grew from hardware sales and distribution and moving into software,” Heng said.
“We
are selling everything in hardware and Khmer language software to make
transactions easily calculable. Our software developers provide
solutions to small and medium sized businesses, locally developed by
Cambodian people, in compliance with Cambodian law,” Heng said.
T.O’s
software does accounting, inventory control, human resources including
time, attendance and scheduling and restaurant management including
recipe management and control for fast food, fine dining or coffee
shops, according to Heng.
Heng’s wife Patty is Vice President of
Lucky Supermarkets, so naturally Heng’s software and hardware supports
Lucky’s point of sale and inventory control systems. Their daughter,
Alise, is six and their son Zack is two. T.O software is also found in
the Lucky Burger restaurants, used both for sales and human resources.
“In
business the system is like a car engine, you need all the components.
But if something goes, you can quickly replace it, so the whole
operation keeps running. Let’s say one person quits – other departments
can still continue. But if you run a one-man show, everything will
freeze and you will lose a lot of opportunities,” Heng said.
Software development by Khmer people is something Heng is very proud of.
“We
are smart and we can develop something big and complex. I don’t want
other people to say Cambodian people are stupid. Why not implement
something for the Cambodian people? I’m proud that this software is
developed by Khmer people.”
T.O Computer has about 1,000 clients using various systems, according to Heng.
“Our strongest point is inventory management in retail and for electronics companies.”
Heng says he can provide the solutions for most organisations in Cambodia, in Khmer and English.
“We
have a small package for ‘mom and pops’ companies to control their
accounting systems. We also have systems that are targeted at the large
enterprises, including customer relations management. We can do the
analysis as to what the customers’ favourite products are, how much they
sell in a given period,” Heng said.
When new customers come, Heng’s people give price quotations with their own hardware or with hardware provided by T.O Computer.
“We quote them the software and implementation and consultation fee,” he said.
“In
order to be successful, because an organisation has so many
departments: purchasing, receiving, sales, accounting and delivery: all
those departments have to be clearly identified with each process. If a
company is standardised, we will bring them the whole solution,” Heng
said.
Heng’s T.O Computers, with about 80 employees, uses their own software for internal inventory and human resources control.
“We use the system ourselves and we know what Cambodians need.”
The
point of sale focus means that T.O Computers carries a lot of hardware
aimed at cash exchange, including cash drawers, bar code scanners and
label printers.
“The way I do it is vertical. Most companies buy from us and we have the license.”
Heng says over the years he’s been exposed to large enterprise systems and paid attention to how they work.
“I
have seen how those companies handle it; I understand the process,” he
said. “Writing software is not purely from a coding perspective: it has
user and business perspectives. You need to think theoretically it
should go this way – but often realistically it has to be done another
way.”
One of the capabilities of T.O’s restaurant management
software that Heng is proud of is automatic inventory control updates
according to recipe use. “Normally when a chef makes the sauce, he never
deducts the ingredients from the system. We do an inventory count. We
have a tolerance, how much per day is used – it is a complex thing.
“When
you order a steak set, they already have a recipe in there. The command
is sent to the chef, based on demand from the system.”
For an average business, a point of sale system costs about $500.
In
addition to Lucky Supermarkets, IBC Bookstores also use T.O Computer’s
point of sale and inventory control systems. “We have Khmer language
software and we can help in almost any business, not limited to
restaurants and supermarkets but also retail, phone shops, jewelry
shops, pharmacies and many other kinds of businesses,” Heng said.
The
big advantage of T.O Computer’s software accounting systems, says Heng,
is they tell you how much you sell, how much your expenses are, how
much you purchase.
“We are ready for international standards in
Cambodia, so we have implemented something that complies with the law of
Cambodia. Some international developers do a lot of things, but they
don’t comply with Cambodia laws. We do,” Heng said.
“I’m very proud of what I’ve done. It is not about the money.”
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